PhotoNano legal
Refund Policy
Last updated: August 15, 2026 | Effective date: August 15, 2026
This Refund Policy explains how PhotoNano subscription, credit, and billing refund requests are reviewed and processed.
Your order and access to PhotoNano are processed and provided by Lenara Limited, a company incorporated in Hong Kong. Unless a written agreement says otherwise, your transaction, service relationship, and use of PhotoNano are governed by Hong Kong law.
1. Subscription billing
PhotoNano subscriptions are billed in advance for the selected monthly or annual billing period. Your plan renews automatically unless you cancel before the next renewal date. You can manage or cancel an active subscription through the billing portal. Cancellation stops future renewal but does not automatically refund the current billing period.
2. General refund rule
Unless required by applicable law or expressly approved by PhotoNano, fees are non-refundable once a billing period has started or credits, exports, workspace services, AI processing, or other paid features have been used. This rule helps keep subscription access, compute usage, and credit consumption consistent across accounts.
3. When we may approve a refund
Refund requests are reviewed case by case. We may approve a refund when required by law, when a duplicate charge occurred, when a verified billing error occurred, when a payment was made without account access due to a service-side issue, or when another exceptional situation is approved by PhotoNano. Usage of credits, exports, workspace services, or AI processing during the relevant billing period may reduce or eliminate refund eligibility.
4. Credits and usage
Credits are provided for use within PhotoNano and have no cash value. Consumed credits, expired credits, promotional credits, bonus credits, completed exports, AI processing, and partial subscription periods are not refundable unless required by law or expressly approved by PhotoNano. If a refund is granted, PhotoNano may reverse related credits or access associated with the refunded purchase.
5. How to request a refund
To request a refund, contact [email protected] with the email address on your account, the invoice or payment reference if available, the purchase date, and a short explanation of the request. We may ask for additional information to verify the account, payment, and usage history.
6. How refunds are processed
Approved refunds are returned to the original payment method through Stripe or the relevant payment service provider. Bank, card network, wallet, and payment provider processing times vary and are outside PhotoNano's control. Refund approval does not guarantee immediate availability of funds in your account.
7. Chargebacks and disputes
If you initiate a chargeback or payment dispute, we may suspend the affected account, subscription, credits, or workspace access while the dispute is reviewed. Please contact us first so we can try to resolve billing questions directly.
8. Changes to this policy
We may update this Refund Policy from time to time. The version posted on the PhotoNano website applies to purchases made after the effective date shown above unless applicable law requires otherwise.